Returns & Exchanges
Due to the perishable nature of our refrigerated protein bars, we do not accept physical returns to ensure food safety and quality. If your order arrives damaged or unsatisfactory, please contact our support team within 14 days of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging, the product labels, and any specific damage or quality concerns you noticed upon opening your delivery.
Contact Support
Email our Freshness Team at [email protected] with your order number and the photos of the product within our 14-day freshness window.
Evaluation
Our team will review your request within 48 business hours to verify the quality concern and determine the best resolution for your specific case.
Refund or Replacement
Once approved, we will either initiate a full refund to your original payment method or ship out a fresh replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing